Frequently Asked Questions

Questions & Answers

We accept Visa, MasterCard, American Express, Discover, and Rifle Paper Co. gift cards issued in USD. Only one card may be applied per order.

We continually test our site on new versions of browsers and do our best to offer the smoothest experience on the most up-to-date versions of all browsers and platforms. If you are experiencing issues with your browser of choice we kindly suggest clearing your cookies, or try using a different browser. If you continue to experience problems, please reach out to paulchristopher@bestwrapping.com or give us a call at +1 (484) 352-2230 and our customer care team will be more than happy to help you place your order.

We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using up to 256-bit SSL encryption technology to ensure your personal information (especially your name, address, and credit card number) stays out of the wrong hands and cannot be read or intercepted as it travels to our payment processing system.

Please reach out to paulchristopher@bestwrapping.com and we will be happy to look into this for you!

Please email paulchristopher@bestwrapping.com and kindly let us know what product you are interested in. Our team will be more than happy to pass along any information they have regarding stock, and if/when it will be back on our site.

Our amazing team is busy working hard assembling products, fulfilling orders, brainstorming new product ideas, and answering your questions Monday through Friday from 9am-6pm EST. We do not ship any orders on Saturdays or Sundays.

If you are shipping your order within the US, your items will ship separately at no additional cost. If you are shipping your order outside of the US, your items will ship together once your preordered item is in stock.

Please email our customer care team at paulchristopher@bestwrapping.com and they will be happy to let you know the status of your order should you have any questions or concerns.

No, your wallpaper will ship separately from the additional items you ordered and you will receive two separate tracking emails for each shipment. If you have any questions regarding the status of your order, please contact us at paulchristopher@bestwrapping.com and a member of our team will get back to you shortly.

No, you will not incur any additional shipping costs and will only be charged the amount you were quoted during the checkout process.

Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable. Used, opened, and/or final sale items cannot be returned. This does not apply for personalized orders. Personalized orders are non-refundable once your order is confirmed. Best Wrapping apparel purchased on Best Wrapping in its original condition (new, unworn, unwashed, unaltered, and undamaged with tags attached) may be returned within 15 days of original receipt for a refund. Please see original tags for details.

Once we receive the returned item(s) the charges, excluding shipping costs, will be credited to the original method of payment in approximately 1-3 business days.

At this time, gift cards are not an option for refunds and all refunds will be credited to the original method of payment. If you are returning an item that was gifted to you, please contact paulchristopher@bestwrapping.com and our customer care team will be happy to help you.

Please refer to our Help page for lost or stolen packages.

If you placed a custom personalized order on Best Wrapping, a member of our team will contact you to confirm your details. Once you confirm your details and a proof is sent your way, your order is non-refundable and will ship in about 2–3 weeks from your order date. If you ordered one of our non-custom options, we will send a proof your way based on the details provided in your order. Like our custom orders, once a proof is sent your way your order is non-refundable. Please note any additional information you may want included on your personalized item(s) is subject to Best Wrapping approval and may ultimately not be included on the item due to the design and integrity of the product.

Personalized stationery orders typically ship in about 2–3 weeks from the order date. Please contact us if your order is time sensitive. Custom portrait stationery orders may take longer depending on availability.

If you are shipping your items outside of the U.S., your entire order will be packaged together once your personalized items are ready to ship. If you are shipping your items within the U.S., your personalized items will ship separately from the additional items you ordered and you will receive two separate tracking emails for each shipment. If you have any questions regarding the status of your personalized order, please contact us at paulchristopher@bestwrapping.com and a member of our team will get back to you shortly.

Yes, customers ordering any of our personalized items will typically receive their proofs approximately one week from the final confirmation of wording and design details. Once a proof has been sent your way, your order is non-refundable.

Once you confirm your details and a proof has been sent your way, your order is non-refundable and may not be canceled.

Upon final approval of your personalized order, we cannot accept returns due to any errors (such as misspelled words or incorrect information etc.). By approving your final proofs, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval and you wish to reprint, we are required to charge you for services rendered.

All digital images used during the proofing process are sole property and copyright of Rifle, Inc. and cannot be used for personal logo design or reproduction outside of Best Wrapping. All illustrations (custom and template) are copyright of Best Wrapping and may not be reused without permission. If you have any further questions, please email us at paulchristopher@bestwrapping.com.

You can use the contact form to get in touch with us, or email us directly at paulchristopher@bestwrapping.com with details about your project.